Is Vitrela legit? Yes, here's how you're protected

5 ways to check you're on the official Vitrela store

Scam websites copy popular products, so it's smart to check. On the official store, all five of these are true:

• The address bar shows vitrelarobotau.com
• There's a padlock next to the address (a secure connection)
• Tapping Buy now opens Shopify's secure checkout
• Prices are shown in Australian dollars, with free shipping included
• The 30-day money-back guarantee is shown clearly on every page

How your payment is protected

Every payment goes through Shopify, the checkout used by millions of online stores worldwide. Your card details are entered on Shopify's secure checkout and are never shared with us in full.

You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay or Shop Pay. Paying by card or a wallet like Apple Pay also gives you the protection of your bank or card provider, which is one of the safest ways to shop online.

Our 30-day money-back guarantee

Use Vitrela at home for 30 days. If it isn't right for you, contact us and we'll guide you through a full refund. No hard sell, no fuss.

That guarantee sits on top of your rights under Australian Consumer Law, which protect every Australian buyer no matter what. You can read exactly how returns work on our returns page before you order.

A real product with real safety features

Vitrela is a genuine window cleaning robot, not a gimmick. Inside you'll find a 5600 Pa suction motor that holds it on the glass, an ultrasonic spray with a 35 ml tank, edge sensors that steer it around the pane, and rotating, washable microfibre pads.

For safety, it has a backup battery that keeps it holding on and sounds an alarm if the power is interrupted, plus a 4 m safety rope you tie off inside. Every robot also comes with a power cable.

Honest about what it does

A trustworthy seller tells you where a product fits and where it doesn't. Vitrela is made for smooth, flat glass inside and out: sliding doors, picture windows, balcony glass and the outside of windows you can reach from inside. It isn't designed for frosted or textured glass or very small panes, and very dirty glass may need a quick pre-clean.

We'd rather you buy knowing it suits your home. If you're unsure, ask us before you order.

Ready to skip the ladder? See today's price and bundles →

How to spot a fake Vitrela website

If you see any of these, don't buy. Come back to vitrelarobotau.com to get the genuine robot with our guarantee.

• A strange or misspelt web address instead of vitrelarobotau.com
• Prices in another currency, or far below the official price
• No money-back guarantee or returns page
• Payment by bank transfer, gift cards or crypto only
• No way to contact the seller

What about reviews?

We'll only ever show reviews from real, verified Vitrela owners. No made-up names, quotes or star ratings. You can read our full Vitrela review for the pros, cons and our verdict, and owner reviews are added there as customers send them in.

Still have a question?

Get in touch through our contact page and we'll reply by email. Asking before you buy is always welcome.